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Terms and Conditions

Our mission at Vivid Racing is to build life long relationships with our customers. To do so, we strive to offer the best products to our customers as quickly as possible, with the best customer service experience in our industry. We realize that there will be times when returns are necessary. As such, if an issue with one of the products you have purchased from us does arise, our goal is to make the return or exchange as simple as possible. To achieve this goal, we have provided herein the Terms & Conditions that govern our sales and any resulting returns or exchanges of those products sold. Failing to understand and adhere to our Terms & Conditions may result in the forfeiture of the ability to obtain refunds, process exchanges, or obtain repairs or replacement products. Accordingly, please take the time to read and understand our Terms & Conditions carefully as they are binding on both the Customer and Vivid Racing.

Note:  Many parts are for off-road use only. As with any racing activity, there are risks when performing performance modifications. All installations are at the customers own risk. Vivid Distributing LLC or www.VividRacing.com holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using after market products. Some items listed are illegal in many states and only for racing vehicles which may never be used on a public highway.

Conditions of USE
Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.

All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Vivid Racing or its suppliers/manufactures and is protected by U.S. and international copyright laws. All trademarks, service marks, and trade names of and related to Vivid Racing are proprietary to Vivid Racing. All other trademarks not owned by Vivid Racing or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Vivid Racing.  Product information such as text, logos, and/or images used to promote products and/or the sale of products have been provided to Vivid Racing along with permission to use directly from the supplier or manufacture.  Any unauthorized use from other companies of the materials appearing on this site without written permission from the supplier and or manufacture may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. All software used on this site is the property Vivid Racing or its software suppliers and protected by U.S. and international copyright laws and may not be reproduced, modified, distributed, transmitted, or republished.

Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Vivid Racing reserves the right at any time after receipt of your order to accept or decline your order for any reason. Vivid Racing reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and adjust your invoice accordingly. Vivid Racing may require additional verifications or information before accepting any order. Once you have placed a online, phone order, or other type of order with Vivid Racing, you have entered in a contract to purchase and your credit card will be charged immediately. Orders DO NOT always ship the same day. Please allow 24 hours for your order to ship. If you need priority delivery then please contact us by phone for immediate attention.

Because Vivid Racing reserves the right to accept or decline your order for any reason, typographical, product photo, and/or pricing errors that may occur do not entitle a customer to receive something from those errors.  Vivid Racing cannot be held responsible for honoring purchases caused by such errors and will simply take action to correct the error.  These errors are not a misrepresentation of a product, business, manufacture, or sale, but a error which Vivid Racing's responsibility is to correct the error.

Ordering Procedure
If you order a product, your payment is processed immediately. We will notify you the status of the order and the product availability. If you choose to cancel an item that is not classified as special order, we will do our best to accommodate but do not guarantee cancelations after an order is placed.

Special Orders
Customer acknowledges that if this purchase contains a special order item, the provisions of this paragraph supersede any conflicting general terms of these terms and conditions.

Product(s) classified as special order cannot be cancelled or returned for any reason. By using our digital confirmation link you agree to all terms and conditions associated with our website and hold harmless Vivid Racing against all suits at law or in equity and from any and all damages, claims, and demands for personal injury or actual or alleged infringement of any United States or foreign intellectual property right and to defend any suit or actions which may be brought against Vivid Racing for such injury and/or any alleged infringement because of the manufacture and/or sale of the material covered thereby. All special ordered Products are subject to a cancellation fee of 100% of the purchase price if cancelled at any time after placed.

Order Cancellations
We will allow the cancellation of non-custom or special order item(s) that have not been shipped and are not marked as non-cancelable / non-refundable items. Items that have already been shipped cannot be canceled or modified. Cancellations can be requested by contacting our customer service team who can be reached via live chat or phone through the Vivid Racing website. Cancellation requests will be processed as quickly as possible.

Shipping Rates
The Shipping Rates shown at time of checkout are estimates only. We encourage you to contact us for a special shipping quote. If there is an error in the shipping rate quoted we will contact you and let you know of the changes. International orders(Outside the USA) are not automatically processed as we may require additional information from you.

Typographical Errors
In the event an item is listed on our website at an incorrect price or with inaccurate information due to a typographical error or incorrect data received from our suppliers, Vivid Racing reserves the right to refuse or cancel any orders placed for such items. This right applies regardless of whether the order has been confirmed or payment has been received.
If your order is canceled after payment has been processed, we will promptly issue a refund using your original payment method, as outlined in our policies.

Defective, damaged, or incorrect products
While Vivid Racing strives to ensure that the products purchased will be the right fit, the first time, in perfect condition and proper fitment, sometimes due to factors outside of our control, products may be damaged in transit, defective from the assembly line or otherwise are simply incorrect.

If your item(s) arrive defective, damaged, flawed or are incorrect, do not attempt to use, install, modify, or repair the item. Please contact our customer service team who will determine the best possible solution to your issue.

In the event of an exchange or replacement, once you have contacted our customer service team, our team will work with you to help facilitate the transaction. During this time, photos or video of the damage, defect, or fitment issues may be requested in order to correctly process your request.

In such instances, we will provide you with a prepaid return label to return the defective part. Upon return, we will inspect the part and upon confirmation of the defect, and our determination that the issue is not the fault of the customer, an exchange or replacement will be processed.

Products must be returned to us within 30 days of delivery. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Please note that products must be in the original packaging and there are additional requirements for products that ship via a freight carrier that our customer service team will discuss.

Please be advised that returns, refunds or exchanges under this section do not apply to warranty claims. Warranties on items are offered by their manufacturers, and each manufacturers' time frames, and terms and conditions vary. You can find more information on how warranty claims are processed by clicking HERE.

VIVID RACING DOES NOT REFUND SHIPPING CHARGES.

If you modify, install, or alter the item in any form, we cannot accept it as a return, will not cover any expenses related to the product or installation, and you maybe be required to purchase a replacement.

International Shipping
All international shipments may be subject to customs fees, import duties and taxes. Any charges associated with the importation of products purchased from Vivid Racing or our affiliates are the responsibility of the buyer. Any costs resulting from the refusal to import a product purchased through Vivid Racing or our affiliates may result in additional charges.

Please also see our full SHIPPING and RETURNS policies HERE.

Payment Terms
Vivid Racing accepts Credit Cards, Paypal, Affirm, Amazon Pay, and Bank Transfers with appropriate billing and shipping addresses. Billing and Shipping information may need to be verified after your order is placed before capturing payment or processing your order. All orders must be paid in full at the time of purchase unless we contact you otherwise. Prices and shipping cost is subject to change anytime because of exchange rates, shipping costs, manufacturer price changes, etc.

Warranty
Any applicable warranty is applied directly by the manufacturer. Warranty claims must be facilitated by the manufacturer. Vivid Racing does not facilitate warranty claims and are not responsible for product failures or failures due to installation. Vivid Racing offers the option to purchase 3rd party warranty coverage provided by `extended warranty`. All warranty claims submitted with Extend Warranty are facilitated by Extend Warranty services.

Certain products are intended for race use only as suggested by the manufacture and must be installed and set up by professional service centers ONLY. As stated above we are not responsible for shipping cost other than by our own mistake of incorrect shipping. Any item that is altered or changed from its original state will not be able to be returned or receive warranty support.

By law, a dealership is not allowed to void a warranty based upon having aftermarket parts installed on a car. When you add an aftermarket part to the car, the aftermarket part will void the warranty of the stock part it is replacing.

 

We Offer Aftermarket Warranties by Extend - View Here 

***VR or AP Branded Item Warranty Terms & Conditions below. Please note we do not cover shipping to or from the customer. Products must be shipped back, inspected, where we then determine if the product needs to be repaired, replaced, or refunded if necessary.***

VR Forged Warranty Terms

Vivid Racing offers a 1 year warranty on finishes and hardware. Vivid Racing reserves the right to refuse warranty coverage of the finish due do neglect or abnormal road conditions. Lost center caps can be purchased as a replacements. Vivid Racing offers a Limited Lifetime warranty on wheels determined to be structurally unsound because of a manufacturing defect that has been determined to make the wheel unsuitable for its intended use. Damages or issues found with a wheel that are not directly caused by a manufacturing defect are not covered under any warranty offered by Vivid Racing. Vivid Racing has the right to refuse Warranty coverage for: 

Vivid Racing does not offer Road Hazard protection. Vivid Racing will not cover any issues from the result of collisions, potholes or debris. 

VR Tuned ECU Flash Terms

All software sales are final and non-refundable after 30 days. Vivid Racing provides unique software 
calibrations for specific vehicle applications and is not liable for misuse or vehicle behavior due to installation error or mechanical issues. Vivid Racing will provide support for individuals, including remote diagnosis to determine next steps as we see fit. End-users are responsible for vehicle maintenance and integrity of any OEM or aftermarket parts installation. Software purchased by Vivid Racing is guaranteed to function as intended on the exact application it is provided for. Please Note this excludes and does not guarantee specific horsepower or TQ figures. 

VR Tuned provides support to original purchasers through our ticket system by emailing tuning@vividracing.com . 

Hardware:

Vivid Racing reserves the right to refuse warranty coverage for the following reasons. 

VR Bespoke Interior Accessories Warranty Terms

Vivid Racing offers a 30 Day warranty on custom made VR Bespoke steering wheels and parts. All parts must be installed, inspected, and tested within 30 days of receipt of shipment. Damages or issues found that are not directly caused by a manufacturing defect are not covered under any warranty offered by Vivid Racing. Because this is a custom made product that requires a core, should your steering wheel need to be fixed, you will need to send your steering wheel in for us to send to the manufacture for repairs. This may take 2-4 weeks. If a core is available, we will send you the core to use though this will not be your original core and may not be a matching color core.

Vivid Racing reserves the right to refuse warranty coverage for:

VR Aero Warranty Terms

Vivid Racing Guarantees the fitment and quality of all products offered by VR Aero if used for the intended purpose and application. Issues found that are not directly caused by a manufacturing defect are not covered under any warranty offered by Vivid Racing. To qualify for warranty coverage all items must be inspected prior to accepting delivery. Any damage found during delivery inspection must be reported to the carrier before accepting delivery. If damages are reported after delivery no warranty or coverage will be offered. 

Exclusions from the Guarantee:

Vivid Racing offers a limited 6 month warranty on clear coat that covers against significant color change. Like Automotive paints and clear coat, slight fading and discoloration is natural, this warranty covers only extreme cases and is at the discretion of Vivid Racing. Vivid Racing reserves the right to refuse clear coat warranty caused by Neglect or Acts of Nature. 

VR Performance Warranty Terms

Vivid Racing offers a 1 year limited warranty on (non titanium) products and a 90 day warranty on titanium products under the VR Performance brand which covers manufacturing defects that prevent the item from being used for its intended purpose and application. Damages or issues found that are not directly caused by a manufacturing defect are not covered under any warranty offered by Vivid Racing.

Vivid Racing reserves the right to refuse warranty coverage for the following reasons. 

Agency Power Warranty Terms

All Agency Power products come with a LIMITED 1 YEAR WARRANTY to the original purchaser. This covers manufacturing defects that prevent the item from being used for its intended purpose and application. Damages or issues found that are not directly caused by a manufacturing defect are not covered under any warranty offered by Vivid Racing.

Vivid Racing reserves the right to refuse warranty coverage for the following reasons. 

Please note: In order for any claim to be submitted, proof of professional installation or its attempt must be provided. All Warranty claims must be submitted for review. If approved, an RMA number will be provided which MUST be included in the packaging. If not included your returned product will be refused. All return shipping costs to and from Vivid Racing are the responsibility of the customer or distributor initiating the warranty claim. If the product is determined to be covered under warranty Vivid Racing will repair the product within original spec, offer a replacement, or refund if needed to the original purchaser. Our warranty does not cover any labor, services, or related products to our product.